Shipping Information - Frank and Beans Underwear New Zealand

Shipping Made Simple – All You Need to Know

We know how important it is for you to get the accurate information you need fast and we understand that you don’t have time to be messed about. That's why we're so passionate about providing you with the smoothest possible experience on our website and via our customer support.

Frank and Beans are located down under in Sydney Australia, our response times to email enquiries and social media messages may vary because of the different time zones. So, we've put together this list of answers to commonly asked questions about shipping, this will give you all the info you'll ever need right here at your fingertips. The answers to your own burning questions are very likely to be just a few seconds away in this comprehensive guide below. It's generally the fastest and simplest way to find the answers to every question you could ask.

If you can't find the answers you need below, please contact us here. We'll be very happy to help in any way we can.

How much does shipping cost within New Zealand?

Orders to New Zealand addresses are FREE when you spend $100 or more in one order.

We also have four other shipping class options for New Zealand deliveries:

1. VIP Delivery NZ $9.95
2. VIP Delivery NZ + Online Tracking $13.95
3. Express Post NZ $24.95
4. Express Post Plus NZ $68.86

Express Post Plus NZ is delivered by DHL, TNT, FedEx or UPS.

Orders are shipped via Australia Post, these orders are handed over to your country's local postal company for final delivery. For example, if your delivery address is in the USA, then your order will be delivered by USPS.

How long will it take until my order arrives?

For New Zealand orders we currently have 5 shipping options available on checkout to choose from:

1. Free Shipping NZ 5-12 days*
2. VIP Delivery NZ 4-9 days*
3. VIP Delivery NZ + Online Tracking 3-8 days*
4. Express Post NZ $24.95 2-4 days*
5. Express Post Plus NZ 1-2 days*

Express Post Plus NZ is delivered by DHL, TNT, FedEx or UPS.

Orders are shipped via Australia Post, these orders are handed over to your country's local postal company for final delivery. For example, if your delivery address is in the USA, then your order will be delivered by USPS.

*Business days apply

Do I pay import duty & tax on my order?

Refer to Customs New Zealand for the most up-to-date information here.

Generally, orders into New Zealand carry no import duty if the value is under $1000. We collect 15% GST for all New Zealand orders, if Customs NZ asks for proof of GST please present the Digitial Invoice that was emailed to you after ordering as proof of payment.

Where is my order?

Please note: If you're waiting longer than expected for your order to arrive, first try these quick solutions to common problems.

Quick Check List:

• Double-check your shipping confirmation email to confirm that your delivery address is correct.
• If you've selected a trackable shipping method, use your tracking number to see if your parcel is still on its way.
• Double-check your inbox for a notification email from your local Post Office. This may have gone straight to your Spam or Junk folders.
• Browse the sections above for full details on delivery timeframes for New Zealand Orders. (These timeframes are only estimated as several factors can, unfortunately, delay a delivery). If you're still worried about the delivery of your order, simply contact us here.

When will my order be shipped?

All orders are sent for picking and packing within 6 - 12 hours. Once your order is inspected, picked and packed it is then collected by our courier within 6 - 12 hours. The total handling time from placing your order to having it sent out of our warehouse with our courier is between 12 - 24 hours not including weekends or public holidays. Depending on the postal option chosen dispatch from our warehouse can take from 6 - 72 hours

What countries do you ship to?

From our New Zealand website, we ship to the following countries

• New Zealand
• Fiji
• French Polynesia
• Kiribati
• New Caledonia
• Norfolk Island
• Samoa
• Tonga
• Vanuatu

Worldwide shipping is available on our Australian website here.

If you require further assistance please visit our knowledge base by clicking here.